FAQ – Teknisk support

Teknisk support

I have launched the app but I can not move forward. It says “The challenge starts in 1 day”.

Verify your company’s launch date.

If the launch date has passed, the concern might be a problem with the syncing between Apple Health/Google Fitness and Actimate. You will find instructions on how to verify that everything is set up properly under the headline “Score issues” and the question “I have been active but no points show up in the Actimate-app”.

My Actimate-app seems to get stuck in the state ”One moment, we are collecting your activity data”.

Make sure the Actimate-app is allowed to collect data from Apple Health/Google Fitness. You will find instructions to verify this under the title “Score issues” and the question “I have been active but no points show up in the Actimate-app”.